RETURNS.
KEPT SIMPLE.
If something isn't right with your CHEWLABS order, we'll help you sort it out.
WE'LL MAKE IT RIGHT.
If your order arrives damaged, faulty or incorrect, contact us as soon as possible with your order number and photos where relevant so our team can assess the issue.
CAN I RETURN MY ORDER IF I CHANGE MY MIND?
Because CHEWLABS products are consumable food products, we generally do not accept returns for change of mind. This does not affect any rights you may have under Australian Consumer Law.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
Contact us with your order number and clear photos of the damaged product and packaging. We'll review the issue and arrange an appropriate solution.
WHAT IF I RECEIVE THE WRONG ITEM?
If we've sent you the wrong product or quantity, contact us with your order details and we'll work with you to correct it.
HOW ARE REFUNDS PROCESSED?
Where a refund is approved, it will generally be issued back to the original payment method. Processing times can vary depending on your bank or payment provider.
CAN I CANCEL OR CHANGE AN ORDER?
Contact us as quickly as possible if you need to change or cancel an order. If your order has already been processed or dispatched, we may not be able to make changes.
WHAT ABOUT MY CONSUMER RIGHTS?
Nothing in this policy is intended to exclude or limit any rights or remedies available to you under Australian Consumer Law.